Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"cc617a9093574f42b36725fdc2592881ae131c6f_lout","branding":{"id":"1","key":"mcs","name":"MMR Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00bf6e","headerLinkHoverBGColor":"#00bf6e","headerBadgeColor":"#00bf6e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b3085e2c-3c2e-4117-b3e7-6e78149f103f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGIyNzYxOC05Nzg5LTQxOWMtYTM1NS1mZGZmZjk1YjVmMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMDg1ZTJjLTNjMmUtNDExNy1iM2U3LTZlNzgxNDlmMTAzZiI6WyJyZWFkIl19LCJleHAiOjE3ODQ1MDg0MjYsIm5iZiI6MTc4NDUwNzgyNn0.5jk70iQRUCUi2BtKoVQ0Dt-R4lQA6nOli0dliJmusYQ&client=04b27618-9789-419c-a355-fdfff95b5f2d&mode=fit","logoId":"b3085e2c-3c2e-4117-b3e7-6e78149f103f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Manage My Renewals Help Center","sharedPortalName":"Manage My Renewals Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Manage My Renewals Help Center","sharedPortalName":"Manage My Renewals Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mcs","projectId":10001,"serviceDeskId":1,"name":"MMR Customer Support","description":"<p>Welcome! You can raise a request for MMR Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this to request technical assistance.</p>","icon":10520,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Request Customer Portal Special Pricing","descriptionHtml":"","callToAction":"Request Customer Portal Special Pricing","introHtml":"<p>For clients using the customer portal</p>","icon":10484,"iconUrl":"https://managemyrenwals.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a4865eb2-9461-37d0-8a3f-3f468c5c19c2","appLinkName":"System Confluence","appLinkUrl":"https://managemyrenwals.atlassian.net/wiki","spaceKey":"MMRHC","spaceName":"Manage My Renewals Help Centre","spaceUrl":"https://managemyrenwals.atlassian.net/wiki/spaces/MMRHC","isServer":false},"labels":[],"projectKey":"MCS","serviceDeskId":1,"kbLinkDomainURLs":["https://managemyrenwals.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGIyNzYxOC05Nzg5LTQxOWMtYTM1NS1mZGZmZjk1YjVmMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYzOTc1MDY2OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODQ1MDkwMjYsIm5iZiI6MTc4NDUwNzgyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.7xeqAp8dRYqkd4l0d0mcEtGivFogWB8-e1QN_rMfNew","targetCollection":"upload-user-collection-639750668","endpointUrl":"https://api.media.atlassian.com","clientId":"04b27618-9789-419c-a355-fdfff95b5f2d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"bff37cfc-7cbc-4a53-b7c4-a97c009f3c5c","name":"Getting Started","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/bff37cfc-7cbc-4a53-b7c4-a97c009f3c5c","createdAt":"1663294880184"},{"id":"2bcaf009-4a94-4ca1-ae37-9151351c0881","name":"Adding attachments","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/2bcaf009-4a94-4ca1-ae37-9151351c0881","createdAt":"1663294887634"},{"id":"96adf13b-fd46-445a-92a7-141a4d618651","name":"Creating renewals","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/96adf13b-fd46-445a-92a7-141a4d618651","createdAt":"1663294896069"},{"id":"ea6b8d63-aa64-41df-a6bd-0febb6fd940c","name":"Users","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/ea6b8d63-aa64-41df-a6bd-0febb6fd940c","createdAt":"1663294903700"},{"id":"edda82f7-0e57-43df-983c-7e6372f7fe4c","name":"Contractors","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/edda82f7-0e57-43df-983c-7e6372f7fe4c","createdAt":"1663294909061"},{"id":"1838506d-2886-4480-9dba-150fd421f499","name":"FAQ","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/1838506d-2886-4480-9dba-150fd421f499","createdAt":"1663294914863"},{"id":"e63967c9-8a60-4aeb-a6a7-1af27269295f","name":"Insurance","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/e63967c9-8a60-4aeb-a6a7-1af27269295f","createdAt":"1663294992791"},{"id":"399a96f2-2b63-4710-9e9e-283f7c0b8fa0","name":"Payments","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/399a96f2-2b63-4710-9e9e-283f7c0b8fa0","createdAt":"1663295002828"},{"id":"204681be-e998-4bee-8f76-e2d6d0001205","name":"Seeking Quotes","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/204681be-e998-4bee-8f76-e2d6d0001205","createdAt":"1663295009035"},{"id":"7d20affb-417b-4e8a-b2f1-971b0a6fe5aa","name":"Terms & Conditions and Privacy Policy","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/7d20affb-417b-4e8a-b2f1-971b0a6fe5aa","createdAt":"1663294932722"},{"id":"2171e606-f826-4c86-89aa-d4d4a12e8643","name":"Useful Resources","description":"Information and links to useful resources for businesses","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/2171e606-f826-4c86-89aa-d4d4a12e8643","createdAt":"1683863481621"},{"id":"b868bc35-9c69-4cae-9e79-4bf9473a5985","name":"Partners","categoryUrl":"https://managemyrenwals.atlassian.net/servicedesk/customer/portal/1/topic/b868bc35-9c69-4cae-9e79-4bf9473a5985","createdAt":"1686883906867"}]}},"sharedPortal":{"name":"Manage My Renewals Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://managemyrenwals.atlassian.net/wiki","kbLinkDomainURLs":["https://managemyrenwals.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}